Write to online@bunker-game.com. We reply within one business day and review reports about player behaviour within 24 hours.
My access code is rejected. Codes use Latin letters and digits only. If the code is a paid one and you opened the game on a new device, we send a confirmation email — open its link on the same device.
The email never arrives. Check your spam folder. If you signed in with Apple and hid your address, mail goes through Apple's relay and can be delayed.
The game got stuck. Close and reopen the app — the game resumes where it stopped. If that does not help, write to us and include the game link.
Someone is abusive in a game. Tap the message and choose "Report". You can also hide a player with "Block" — their messages will stop being shown to you.
How to delete my account. In the app: home screen → "Settings" → "Delete account". The account is shared with the website, so access ends there too.
Subscription and payment. Subscriptions are purchased and managed on online.bunker-game.com, where the offer and refund terms are published.